Plans and billing

Trial period

A new organisation gets a 14-day trial and is asked for no card. Everything works during it. The top bar counts the days down, and the dashboard says plainly what happens at the end: imports and stock updates stop and every screen except billing closes until a plan is active. Existing data is retained and access resumes when a plan is selected.

Selecting a plan

1. Go to Billing, then Choose a plan.
2. Pick yearly or monthly. The page opens on yearly, and each plan shows what a year saves. Starter covers one warehouse; Growth adds more warehouses, automations and API access for AI assistants over MCP; Business adds the REST API.
3. Press the plan's button. The payment page asks for the invoice details - the name on the invoice, the address and, for a business in the UK, the EU, Switzerland or Norway, a VAT number - and then the card. We do not store your payment details.
4. Press Pay. A screen then confirms the payment with our processor. It usually takes seconds and moves on by itself.

Plans differ by how many connections, products, orders a month, warehouses and people they carry, and by how often the system syncs on its own. Each plan lists what it includes beside its price.

Plan limits

A limit is shown as you approach it rather than sprung on you. Reaching one - connections, warehouses, people - refuses the next one with a sentence that says what the plan includes, current usage and a link to the plans page. Existing resources continue to work.

This month on the billing page counts what has been used against the plan, so a month that is running hot is visible before it matters.

Invoices, payment methods and cancellation

Everything is on the Billing page. The card that pays is shown by its brand, last four digits and expiry. Replace card saves a new one without charging it, and every invoice from then on is charged to it. We do not store your payment details.

Change plan opens the plans. Picking another one shows what your next invoice will come to, including the difference for the rest of this period, before anything changes.

Cancel subscription stops it at the end of the period you have paid for, and everything works until then. Keep my subscription undoes it any time before that date.

The Invoices tab lists every invoice. View opens the PDF and Download saves it.

Failed payments

State	What happens
Payment failed	Everything keeps working while the provider retries. The screen says the date after which imports and stock updates stop.
Suspended	Orders remain recorded, while outbound updates are paused. Updating the payment details resumes service.
Ended	Your data is still here and can be exported at any time.

To fix a failed payment, press Pay now beside the unpaid invoice, or Replace card so the next attempt uses the new one.