Documentation - Channekt

Start here

Begin with Getting started to create and configure the account, then use Connecting a channel and Import and export to bring in the first catalogue. The remaining sections can be used as task-based reference material.

Documentation sections

Getting started

Create the account, configure the organisation and invite team members.

Connecting a channel

Authorisation, verification and first import for each supported connection method.

Products

Manage product information, images, pricing and listing readiness.

Variations

Configure options, variants, images, barcodes, measurements and bulk edits.

Import and export

Import and export CSV files, and merge products from connected channels.

Pictures and files

Manage the file library, folders and optional on-model product images.

Categories and mapping

Organise the internal catalogue and map categories to channel taxonomies.

Publishing

Check readiness, publish individual or bulk selections and manage live listings.

Selling on eBay

Parts compatibility, vehicle lists, offers, promotions, payouts, returns and templates.

Stock

Manage inventory states, warehouses, locations, channel rules and stock counts.

Orders

Manage allocation, holds, cancellations, unmatched lines and order history.

Picking and packing

Create pick lists, verify items, pack shipments and update the source channel.

Returns

Create RMAs, receive returned goods, record inspection outcomes and refunds.

Automations

Build step-by-step automations with checks, waits and actions, and read what each run did.

The assistant

Use contextual guidance for listing readiness, publishing and product content.

AI assistants and MCP

Connect ChatGPT, Claude, Cursor or any MCP client, and control what it may read and change.

API reference

The MCP endpoint, authentication, errors, rate limits, paging and versioning.

Settings and people

Organisation settings, VAT rates, safety details, warehouses, people, roles, jobs and the audit trail.

Plans and billing

Review plan limits, billing status, invoices and payment methods.

Troubleshooting

Resolve synchronisation and connection issues, and find details for support.

Core concepts

These principles are used consistently throughout the product and documentation.

One catalogue. A product is managed centrally, while each channel listing can retain channel-specific content. The SKU links corresponding records.
One inventory position. Availability is derived from stock on hand and allocated quantities, then synchronised across connected channels.
One order workflow. Orders from every channel use consistent statuses while retaining the original channel reference.
Traceable operations. Imports, synchronisation and listing updates create jobs with detailed results.
Role-based access. Permissions determine available actions, and key changes are recorded in the audit trail.

Terminology

A channel is a shop or marketplace platform. A connection is one of your accounts on that platform, and an organisation may have several. A listing is a product published through one connection. A job is work processed in the background, including imports and synchronisation.